This occurs when your MAC address doesn’t match the one on the system. Reasons can be that you didn’t provide MAC address or gave wrong MAC address.

When you don’t provide MAC address, we create one for you assuming you are using STBEmu in which you can edit MAC address.

The MAC address should start from 00:1A:79:xx:xx:xx. If your device MAC address starts different than this mean that you need to download app where you get MAC address in this format.

If your see this error please provide us your correct MAC address by creating support ticket.


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