October 15, 20200

STB Error Message?

Most common error in STBEmu is that after setting up the profile you don’t Exit the app from menu. The app stays open in background and restart doesn’t happen to let settings change take place. Make sure you exit app from menu. Some people will paste the Portal url in “Inner Portal URL” instead of “Portal URL” You have to replace “Portal URL” and leav …

October 15, 20200

EPG is not Showing?

EPG is available for most channels but not all. We want to let you know that we don’t have any access to any content. It can be due to multiple reasons. Its IPTV providers who manage their EPG. In some IPTVs EPG is blocked for sometime and get back on eventually. We have nothing to do with it. Kodi app  in most cases fails to fetch the EPG. Premium …

October 15, 20200

I’m getting Login/Password screen on my device?

This occurs when your MAC address doesn’t match the one on the system. Reasons can be that you didn’t provide MAC address or gave wrong MAC address. When you don’t provide MAC address, we create one for you assuming you are using STBEmu in which you can edit MAC address. The MAC address should start from 00:1A:79:xx:xx:xx. If your device MAC address …

October 15, 20200

How Soon will my Service Process?

Most orders are filled within  10 mins to 4 hours . But sometimes It can take up to  12 hours  for an order to be delivered. If you don’t hear back from us within 12 hours please create support ticket. …

October 15, 20200

Service not Working on MAG / STB Emu

– Did you give us the correct MAC address? – Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher? – Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can. – Are your device’s specs powerful enough to effortlessly h …

October 15, 20200

I’m Blocked?

Please check whether your account is used on other devices. If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security de …

October 15, 20200

Why are Channels Blank?

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself. …

October 15, 20200

Why is it Buffering?

Sometimes you may experience buffering due to low internet speed or high internet traffic. Cause: The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again The secon …

October 15, 20200

Channels are not Working

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service. Please use the guidelines below before reporting a channel: – Stop and give it a couple of minutes. We reboot and swap channels when needed. The chann …

October 15, 20200

Service is not Working?

– Check if you entered your activation details correctly. – Check your network connection, reboot your router and device, and then try again. – If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. – Your Internet needs to be minimum b Mb …